{"id":1312,"date":"2026-01-31T03:00:00","date_gmt":"2026-01-30T18:00:00","guid":{"rendered":"https:\/\/team-y5.com\/fukugyo-sensei\/?p=1312"},"modified":"2026-03-09T03:08:53","modified_gmt":"2026-03-08T18:08:53","slug":"marketing-ux-cx-design","status":"publish","type":"post","link":"https:\/\/team-y5.com\/fukugyo-sensei\/marketing-ux-cx-design\/","title":{"rendered":"\u3010\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u624b\u6cd5 No.25\u3011UX\u30c7\u30b6\u30a4\u30f3\uff0fCX\u8a2d\u8a08\u2500\u2500\u9867\u5ba2\u4f53\u9a13\u306e\u7dcf\u5408\u8a2d\u8a08\u3067\u30ea\u30d4\u30fc\u30c8\u3068\u53e3\u30b3\u30df\u3092\u751f\u307f\u51fa\u3059\u6226\u7565"},"content":{"rendered":"
\n
MARKETING METHODS \u2500\u2500 \u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u624b\u6cd5 \u2500\u2500 No.25<\/span><\/p>\n

UX\u30c7\u30b6\u30a4\u30f3\uff0fCX\u8a2d\u8a08<\/h1>\n

\u300c\u4f7f\u3044\u3084\u3059\u3055\u300d\u3068\u300c\u4f53\u9a13\u306e\u7dcf\u5408\u8a2d\u8a08\u300d\u3067\u9867\u5ba2\u3092\u71b1\u72c2\u7684\u306a\u30d5\u30a1\u30f3\u3078\u5909\u63db\u3059\u308b\u6226\u7565\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af<\/p>\n

\u9867\u5ba2\u4f53\u9a13<\/span>
\n\u30d7\u30ed\u30c0\u30af\u30c8\u8a2d\u8a08<\/span>
\n\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u5411\u4e0a<\/span><\/div>\n<\/div>\n\n\n\n
\u96e3\u6613\u5ea6<\/span>\u2605\u2605\u2605\u2606\u2606<\/span><\/td>\n\u52b9\u679c\u306e\u901f\u3055<\/span>\u4e2d\u9577\u671f\u578b<\/span><\/td>\n\u30b3\u30b9\u30c8<\/span>\u4f4e\u301c\u4e2d<\/span><\/td>\n\u526f\u696d\u9069\u5408\u5ea6<\/span>\u2605\u2605\u2605\u2605\u2606<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
\ud83d\udccc<\/span>
\nUX\u30c7\u30b6\u30a4\u30f3\uff0fCX\u8a2d\u8a08 \u3068\u306f\u4f55\u304b<\/span><\/div>\n

UX\uff08User Experience\uff1d\u30e6\u30fc\u30b6\u30fc\u4f53\u9a13\uff09\u3068CX\uff08Customer Experience\uff1d\u9867\u5ba2\u4f53\u9a13\uff09\u306f\u3001\u4f3c\u3066\u3044\u308b\u3088\u3046\u3067\u8996\u70b9\u304c\u7570\u306a\u308b\u6982\u5ff5\u3060\u3002<\/p>\n

UX\u30c7\u30b6\u30a4\u30f3<\/strong>\u3068\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u30d7\u30ed\u30c0\u30af\u30c8\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u300c\u4f7f\u3046\u77ac\u9593\u300d\u306e\u4f53\u9a13\u3092\u8a2d\u8a08\u3059\u308b\u3053\u3068\u3002\u30a2\u30d7\u30ea\u306e\u64cd\u4f5c\u6027\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306e\u5c0e\u7dda\u3001\u30d5\u30a9\u30fc\u30e0\u306e\u5165\u529b\u3057\u3084\u3059\u3055\u3068\u3044\u3063\u305f\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u8cea\u3092\u9ad8\u3081\u308b\u55b6\u307f\u3092\u6307\u3059\u3002<\/p>\n

CX\u8a2d\u8a08<\/strong>\u306f\u3088\u308a\u5e83\u3044\u6982\u5ff5\u3067\u3001\u9867\u5ba2\u304c\u4f01\u696d\u30fb\u30d6\u30e9\u30f3\u30c9\u3068\u63a5\u3059\u308b\u3059\u3079\u3066\u306e\u63a5\u70b9\uff08\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\uff09\u3092\u901a\u3058\u305f\u4f53\u9a13\u306e\u7dcf\u5408\u8a2d\u8a08\u3060\u3002\u5e83\u544a\u3092\u898b\u305f\u77ac\u9593\u304b\u3089\u8cfc\u5165\u5f8c\u306e\u30a2\u30d5\u30bf\u30fc\u30b5\u30dd\u30fc\u30c8\u307e\u3067\u3001\u4e00\u9023\u306e\u300c\u65c5\u300d\u5168\u4f53\u3092\u30c7\u30b6\u30a4\u30f3\u3059\u308b\u3002<\/p>\n

Forrester Research\u306e\u8abf\u67fb\uff082023\u5e74\uff09\u306b\u3088\u308c\u3070\u3001CX\u30ea\u30fc\u30c0\u30fc\u4f01\u696d\u306fCX\u5f8c\u9032\u4f01\u696d\u3068\u6bd4\u8f03\u3057\u3066\u58f2\u4e0a\u6210\u9577\u7387\u304c\u5e73\u57475.7\u500d<\/strong>\u9ad8\u3044\u3002\u307e\u305f\u3001McKinsey\u306e\u7814\u7a76\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3092\u6700\u9069\u5316\u3057\u305f\u4f01\u696d\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c20\u301c30%\u5411\u4e0a\u3057\u3001\u30b3\u30b9\u30c8\u524a\u6e1b\u52b9\u679c\u3082\u540c\u6642\u306b\u5f97\u3089\u308c\u308b\u3068\u5831\u544a\u3055\u308c\u3066\u3044\u308b\u3002<\/p>\n

\u526f\u696d\u30fb\u500b\u4eba\u30d3\u30b8\u30cd\u30b9\u306b\u3068\u3063\u3066\u3001\u5927\u4f01\u696d\u3068\u540c\u3058\u5e83\u544a\u8cbb\u3092\u304b\u3051\u308b\u3053\u3068\u306f\u96e3\u3057\u3044\u3002\u3060\u304b\u3089\u3053\u305d\u300c\u4f53\u9a13\u306e\u8cea\u300d\u3067\u5dee\u5225\u5316\u3059\u308b\u3053\u3068\u304c\u3001\u6700\u3082\u8cbb\u7528\u5bfe\u52b9\u679c\u306e\u9ad8\u3044\u6226\u7565\u306b\u306a\u308b\u3002\u9867\u5ba2\u304c\u300c\u307e\u305f\u983c\u307f\u305f\u3044\u300d\u300c\u53cb\u4eba\u306b\u7d39\u4ecb\u3057\u305f\u3044\u300d\u3068\u601d\u3046\u4f53\u9a13\u3092\u8a2d\u8a08\u3067\u304d\u308c\u3070\u3001\u53e3\u30b3\u30df\u3068\u30ea\u30d4\u30fc\u30c8\u3067\u81ea\u7136\u306b\u58f2\u4e0a\u304c\u4f38\u3073\u3066\u3044\u304f\u3002<\/p>\n

\ud83d\uddc2\ufe0f<\/span>
\nUX\uff0fCX\u3092\u652f\u3048\u308b4\u3064\u306e\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af<\/span><\/div>\n
FRAMEWORK<\/span><\/p>\n\n\n\n\n
\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7<\/span>\u9867\u5ba2\u304c\u300c\u8a8d\u77e5\u2192\u691c\u8a0e\u2192\u8cfc\u5165\u2192\u5229\u7528\u2192\u63a8\u85a6\u300d\u306b\u81f3\u308b\u307e\u3067\u306e\u611f\u60c5\u30fb\u884c\u52d5\u30fb\u63a5\u70b9\u30921\u679a\u306e\u5730\u56f3\u3068\u3057\u3066\u53ef\u8996\u5316\u3059\u308b\u624b\u6cd5\u3002\u3069\u3053\u3067\u30b9\u30c8\u30ec\u30b9\u304c\u751f\u3058\u3066\u3044\u308b\u304b\u3092\u767a\u898b\u3059\u308b\u306e\u306b\u4e0d\u53ef\u6b20\u3002\u526f\u696d\u3067\u306f\u300cLP\u3092\u898b\u3066\u304b\u3089\u521d\u56de\u8cfc\u5165\u307e\u3067\u300d\u306e5\u301c7\u30b9\u30c6\u30c3\u30d7\u3092\u63cf\u304f\u3060\u3051\u3067\u3082\u5927\u304d\u306a\u6c17\u3065\u304d\u304c\u5f97\u3089\u308c\u308b\u3002<\/span><\/td>\n\u30da\u30eb\u30bd\u30ca\u8a2d\u8a08<\/span>\u5b9f\u969b\u306e\u30e6\u30fc\u30b6\u30fc\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u3084\u30c7\u30fc\u30bf\u3092\u5143\u306b\u300c\u67b6\u7a7a\u3060\u304c\u73fe\u5b9f\u7684\u306a\u5178\u578b\u30e6\u30fc\u30b6\u30fc\u50cf\u300d\u3092\u4f5c\u6210\u3059\u308b\u3002\u540d\u524d\u30fb\u8077\u696d\u30fb\u60a9\u307f\u30fb\u884c\u52d5\u30d1\u30bf\u30fc\u30f3\u3092\u5177\u4f53\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u8a2d\u8a08\u306e\u8ef8\u304c\u30d6\u30ec\u306a\u304f\u306a\u308b\u3002\u526f\u696d\u3067\u306f\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3084\u53d7\u8b1b\u751f\u306e\u30ea\u30a2\u30eb\u306a\u58f0\u3092\u53cd\u6620\u3055\u305b\u308b\u3068\u7cbe\u5ea6\u304c\u683c\u6bb5\u306b\u4e0a\u304c\u308b\u3002<\/span><\/td>\n<\/tr>\n
\u30e2\u30fc\u30e1\u30f3\u30c8\u30fb\u30aa\u30d6\u30fb\u30c8\u30a5\u30eb\u30fc\u30b9\uff08MOT\uff09<\/span>\u300c\u771f\u5b9f\u306e\u77ac\u9593\u300d\u3068\u3082\u547c\u3070\u308c\u308b\u3002\u9867\u5ba2\u304c\u611f\u60c5\u7684\u306b\u5f37\u304f\u5370\u8c61\u3065\u3051\u3089\u308c\u308b\u63a5\u70b9\u3092\u7279\u5b9a\u3057\u3001\u305d\u3053\u306b\u96c6\u4e2d\u3057\u3066\u30ea\u30bd\u30fc\u30b9\u3092\u6295\u3058\u308b\u8003\u3048\u65b9\u3002Google\u304c\u63d0\u5531\u3057\u305f\u300cZMOT\uff08\u30bc\u30ed\u30fb\u30e2\u30fc\u30e1\u30f3\u30c8\u30fb\u30aa\u30d6\u30fb\u30c8\u30a5\u30eb\u30fc\u30b9\uff09\u300d\uff1d\u691c\u7d22\u30fb\u53e3\u30b3\u30df\u3092\u898b\u308b\u77ac\u9593\u3082\u542b\u307e\u308c\u3001\u30ec\u30d3\u30e5\u30fc\u5bfe\u7b56\u3068\u76f4\u7d50\u3059\u308b\u3002<\/span><\/td>\n\u30e6\u30fc\u30b6\u30d3\u30ea\u30c6\u30a3\u30c6\u30b9\u30c8<\/span>\u5b9f\u969b\u306e\u30e6\u30fc\u30b6\u30fc\u306b\u64cd\u4f5c\u30fb\u95b2\u89a7\u3057\u3066\u3082\u3089\u3044\u3001\u3064\u307e\u305a\u304d\u3092\u89b3\u5bdf\u3059\u308b\u624b\u6cd5\u3002Nielsen Norman Group\u306f\u300c5\u4eba\u3067\u30c6\u30b9\u30c8\u3059\u308c\u307085%\u306e\u554f\u984c\u3092\u767a\u898b\u3067\u304d\u308b\u300d\u3068\u63d0\u5531\u3057\u3066\u3044\u308b\u3002\u526f\u696d\u3067\u306fZoom\u3067\u753b\u9762\u5171\u6709\u3057\u3066\u3082\u3089\u3046\u3060\u3051\u3067\u4f4e\u30b3\u30b9\u30c8\u306b\u5b9f\u65bd\u53ef\u80fd\u3002<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n
\u2699\ufe0f<\/span>
\nUX\uff0fCX\u8a2d\u8a08\u306e\u5b9f\u8df5\u30b9\u30c6\u30c3\u30d74\u3064<\/span><\/div>\n
\n
1<\/div>\n
\u73fe\u72b6\u306e\u63a5\u70b9\u3092\u6d17\u3044\u51fa\u3059\uff08\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u68da\u5378\u3057\uff09<\/span>
\n\u9867\u5ba2\u304c\u81ea\u5206\u306e\u30d3\u30b8\u30cd\u30b9\u3068\u89e6\u308c\u308b\u5168\u63a5\u70b9\u3092\u30ea\u30b9\u30c8\u30a2\u30c3\u30d7\u3059\u308b\u3002SNS\u6295\u7a3f\u30fbDM\u30fb\u7533\u3057\u8fbc\u307f\u30d5\u30a9\u30fc\u30e0\u30fb\u6c7a\u6e08\u753b\u9762\u30fb\u7d0d\u54c1\u30e1\u30fc\u30eb\u30fb\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7LINE\u306a\u3069\u3001\u601d\u3063\u3066\u3044\u308b\u4ee5\u4e0a\u306b\u591a\u5c90\u306b\u308f\u305f\u308b\u3002\u307e\u305a\u306f\u300c\u5730\u56f3\u3092\u63cf\u304f\u300d\u3053\u3068\u304c\u5148\u6c7a\u3002\u526f\u696d\u306a\u3089\u7d191\u679a\u306b\u7b87\u6761\u66f8\u304d\u3059\u308b\u3060\u3051\u3067\u3044\u3044\u3002\u3069\u306e\u63a5\u70b9\u304c\u300c\u653e\u7f6e\u300d\u3055\u308c\u3066\u3044\u308b\u304b\u304c\u4e00\u76ee\u77ad\u7136\u306b\u306a\u308b\u3002<\/span><\/div>\n<\/div>\n
\n
2<\/div>\n
\u9867\u5ba2\u306e\u611f\u60c5\u3068\u6469\u64e6\uff08\u30d5\u30ea\u30af\u30b7\u30e7\u30f3\uff09\u3092\u53ef\u8996\u5316\u3059\u308b<\/span>
\n\u5404\u63a5\u70b9\u3067\u9867\u5ba2\u304c\u3069\u3093\u306a\u611f\u60c5\u3092\u6301\u3064\u304b\u3092\u60f3\u50cf\u3057\u3001\u300c\u4e0d\u5b89\u30fb\u4e0d\u6e80\u30fb\u9a5a\u304d\u30fb\u559c\u3073\u300d\u306a\u3069\u3092\u66f8\u304d\u8fbc\u3093\u3067\u3044\u304f\u3002\u7279\u306b\u91cd\u8981\u306a\u306e\u306f\u300c\u6469\u64e6\uff08\u30d5\u30ea\u30af\u30b7\u30e7\u30f3\uff09\u300d\u306e\u767a\u898b\u3002\u7533\u3057\u8fbc\u307f\u30dc\u30bf\u30f3\u304c\u308f\u304b\u308a\u306b\u304f\u3044\u3001\u8fd4\u4fe1\u304c\u9045\u3044\u3001\u4fa1\u683c\u304c\u4e0d\u660e\u77ad\u3068\u3044\u3063\u305f\u300c\u884c\u52d5\u306e\u969c\u5bb3\u300d\u3092\u53d6\u308a\u9664\u304f\u3060\u3051\u3067\u3001\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u7387\u306f\u5287\u7684\u306b\u4e0a\u304c\u308b\u3002Baymard Institute\u306e\u8abf\u67fb\u3067\u306f\u3001EC\u30b5\u30a4\u30c8\u306e\u30ab\u30fc\u30c8\u96e2\u8131\u7387\u306e\u5e73\u5747\u306f70%\u8d85<\/strong>\u3002\u6469\u64e6\u9664\u53bb\u306e\u4f59\u5730\u306f\u5927\u304d\u3044\u3002<\/span><\/div>\n<\/div>\n
\n
3<\/div>\n
\u300c\u611f\u52d5\u30dd\u30a4\u30f3\u30c8\u300d\u3092\u610f\u56f3\u7684\u306b\u8a2d\u8a08\u3059\u308b<\/span>
\n\u554f\u984c\u3092\u89e3\u6d88\u3059\u308b\u3060\u3051\u3067\u306f\u300c\u666e\u901a\u300d\u306b\u3057\u304b\u306a\u3089\u306a\u3044\u3002\u9867\u5ba2\u304c\u4e88\u671f\u3057\u306a\u3044\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u9a5a\u304d\u3092\u4f53\u9a13\u3059\u308b\u300cWOW\u30e2\u30fc\u30e1\u30f3\u30c8\u300d\u3092\u610f\u56f3\u7684\u306b\u4ed5\u8fbc\u3080\u3002\u7d0d\u54c1\u5f8c\u306e\u304a\u793c\u30e1\u30c3\u30bb\u30fc\u30b8\u306b\u624b\u66f8\u304d\u98a8\u306e\u4e00\u6587\u3092\u6dfb\u3048\u308b\u3001\u8a95\u751f\u65e5\u306b\u5272\u5f15\u30af\u30fc\u30dd\u30f3\u3092\u9001\u308b\u3001\u60f3\u5b9a\u3088\u308a\u65e9\u304f\u6210\u679c\u3092\u51fa\u3057\u3066\u5831\u544a\u3059\u308b\u306a\u3069\u3001\u5c0f\u3055\u306a\u884c\u52d5\u304c\u5f37\u70c8\u306a\u5370\u8c61\u3092\u6b8b\u3059\u3002\u3053\u308c\u304c\u53e3\u30b3\u30df\u306e\u6e90\u6cc9\u306b\u306a\u308b\u3002<\/span><\/div>\n<\/div>\n
\n
4<\/div>\n
\u6e2c\u5b9a\u30fb\u6539\u5584\u306e\u30b5\u30a4\u30af\u30eb\u3092\u56de\u3059\uff08Measure & Iterate\uff09<\/span>
\nUX\uff0fCX\u306f\u300c\u4f5c\u3063\u3066\u7d42\u308f\u308a\u300d\u3067\u306f\u306a\u3044\u3002NPS\uff08Net Promoter Score\uff1d\u9867\u5ba2\u63a8\u5968\u5ea6\uff09\u3084CSAT\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\uff09\u306a\u3069\u306e\u6307\u6a19\u3092\u5b9a\u671f\u7684\u306b\u8a08\u6e2c\u3057\u3001\u6539\u5584\u3092\u7e70\u308a\u8fd4\u3059\u3002\u526f\u696d\u3067\u306f\u300c\u30b5\u30fc\u30d3\u30b9\u5f8c\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\uff08Google \u30d5\u30a9\u30fc\u30e0\uff09\u3092\u6bce\u56de\u9001\u308b\u300d\u3060\u3051\u3067\u5341\u5206\u3002\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u84c4\u7a4d\u304c\u30b5\u30fc\u30d3\u30b9\u306e\u7cbe\u5ea6\u3092\u6307\u6570\u95a2\u6570\u7684\u306b\u9ad8\u3081\u308b\u3002<\/span><\/div>\n<\/div>\n
\ud83c\udfe2<\/span>
\n\u4f01\u696d\u4e8b\u4f8b\uff1aUX\uff0fCX\u8a2d\u8a08\u306e\u6210\u529f\u30e2\u30c7\u30eb<\/span><\/div>\n
CASE 01 \u2500\u2500 Airbnb<\/span>
\n\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u306e\u518d\u8a2d\u8a08\u3067\u4e88\u7d04\u7387\u3092\u5287\u7684\u6539\u5584<\/span>
\nAirbnb\u306f2012\u5e74\u9803\u3001\u58f2\u4e0a\u304c\u4f38\u3073\u60a9\u3093\u3067\u3044\u305f\u6642\u671f\u306b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u5fb9\u5e95\u7684\u306b\u5206\u6790\u3057\u305f\u3002\u305d\u306e\u7d50\u679c\u3001\u30cb\u30e5\u30fc\u30e8\u30fc\u30af\u306e\u7269\u4ef6\u63b2\u8f09\u5199\u771f\u306e\u30af\u30aa\u30ea\u30c6\u30a3\u304c\u8457\u3057\u304f\u4f4e\u3044\u3053\u3068\u304c\u96e2\u8131\u306e\u4e3b\u56e0\u3068\u5224\u660e\u3002\u540c\u793e\u306f\u5c02\u5c5e\u30ab\u30e1\u30e9\u30de\u30f3\u3092\u6d3e\u9063\u3057\u3066\u7269\u4ef6\u5199\u771f\u3092\u7121\u6599\u3067\u64ae\u5f71\u3059\u308b\u3068\u3044\u3046\u5927\u80c6\u306a\u65bd\u7b56\u3092\u6253\u3061\u3001\u308f\u305a\u304b1\u9031\u9593\u3067\u4e88\u7d04\u6570\u304c2\u500d\u4ee5\u4e0a<\/strong>\u306b\u6025\u5897\u3057\u305f\u3002\u300c\u4f7f\u3044\u306b\u304f\u3044UI\u300d\u3067\u306f\u306a\u304f\u300c\u4fe1\u983c\u3067\u304d\u306a\u3044\u30d3\u30b8\u30e5\u30a2\u30eb\u300d\u3068\u3044\u3046\u6469\u64e6\u3092\u9664\u53bb\u3057\u305f\u597d\u4f8b\u3002\u540c\u793e\u306e\u5171\u540c\u5275\u696d\u8005\u30d6\u30e9\u30a4\u30a2\u30f3\u30fb\u30c1\u30a7\u30b9\u30ad\u30fc\u306f\u300c\u4f53\u9a13\u306e\u3042\u3089\u3086\u308b\u77ac\u9593\u309211\u3064\u661f\uff085\u6bb5\u968e\u3067\u306f\u306a\u304f\uff09\u3067\u8a55\u4fa1\u3059\u308b\u601d\u8003\u5b9f\u9a13\u300d\u3092\u63a8\u5968\u3057\u3066\u304a\u308a\u3001CX\u8a2d\u8a08\u306e\u54f2\u5b66\u3068\u3057\u3066\u5e83\u304f\u5f15\u7528\u3055\u308c\u3066\u3044\u308b\u3002<\/span><\/div>\n
CASE 02 \u2500\u2500 \u30e1\u30eb\u30ab\u30ea<\/span>
\n\u300c30\u79d2\u3067\u51fa\u54c1\u3067\u304d\u308b\u300dUX\u304c\u56fd\u5185\u30d5\u30ea\u30de\u5e02\u5834\u3092\u5e2d\u5dfb\u3057\u305f\u7406\u7531<\/span>
\n\u30e1\u30eb\u30ab\u30ea\u304c\u7af6\u5408\u306e\u30d5\u30ea\u30de\u30b5\u30fc\u30d3\u30b9\u3092\u5727\u5012\u3057\u305f\u6700\u5927\u306e\u5dee\u5225\u5316\u8981\u56e0\u306f\u3001\u51fa\u54c1\u30d5\u30ed\u30fc\u306eUX\u8a2d\u8a08\u306b\u3042\u308b\u3002\u7af6\u5408\u304c10\u30b9\u30c6\u30c3\u30d7\u4ee5\u4e0a\u3092\u8981\u3057\u3066\u3044\u305f\u306e\u306b\u5bfe\u3057\u3001\u30e1\u30eb\u30ab\u30ea\u306f\u5199\u771f\u64ae\u5f71\u2192\u30ab\u30c6\u30b4\u30ea\u81ea\u52d5\u5224\u5b9a\u2192\u4fa1\u683c\u5165\u529b\u2192\u51fa\u54c1\u5b8c\u4e86\u3092\u6700\u77ed3\u30b9\u30c6\u30c3\u30d7\u306b\u96c6\u7d04\u3057\u305f\u3002\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\u306e\u30ab\u30e1\u30e9API\u3068\u753b\u50cf\u8a8d\u8b58AI\u3092\u7d44\u307f\u5408\u308f\u305b\u3001\u30bf\u30a4\u30c8\u30eb\u3084\u4fa1\u683c\u306e\u5019\u88dc\u3092\u81ea\u52d5\u63d0\u6848\u3059\u308b\u4ed5\u7d44\u307f\u306f\u3001\u300c\u51fa\u54c1\u3059\u308b\u306e\u304c\u9762\u5012\u300d\u3068\u3044\u3046\u30e6\u30fc\u30b6\u30fc\u306e\u6700\u5927\u306e\u6469\u64e6\u3092\u6839\u672c\u304b\u3089\u89e3\u6d88\u3057\u305f\u30022023\u5e74\u6642\u70b9\u3067\u6708\u9593\u5229\u7528\u8005\u6570\u306f2,200\u4e07\u4eba\u8d85<\/strong>\uff08\u56fd\u5185\uff09\u3002UX\u306e\u8cea\u304c\u305d\u306e\u307e\u307e\u30d3\u30b8\u30cd\u30b9\u6307\u6a19\u306b\u76f4\u7d50\u3057\u305f\u4ee3\u8868\u4f8b\u3060\u3002\u307e\u305f\u8cfc\u5165\u5f8c\u306e\u68b1\u5305\u8cc7\u6750\u306e\u6848\u5185\u30fb\u914d\u9001\u8ffd\u8de1\u306e\u81ea\u52d5\u901a\u77e5\u30fb\u8a55\u4fa1\u30b7\u30b9\u30c6\u30e0\u306e\u8a2d\u8a08\u306a\u3069\u3001CX\u5168\u4f53\u3092\u7dfb\u5bc6\u306b\u30c7\u30b6\u30a4\u30f3\u3057\u3066\u3044\u308b\u70b9\u3082\u898b\u9003\u305b\u306a\u3044\u3002<\/span><\/div>\n
\ud83c\udfaf<\/span>
\n\u526f\u696d\u30fb\u500b\u4eba\u30d3\u30b8\u30cd\u30b9\u3078\u306e\u6d3b\u7528\u6cd5<\/span><\/div>\n

UX\uff0fCX\u8a2d\u8a08\u306f\u5927\u4f01\u696d\u3060\u3051\u306e\u3082\u306e\u3067\u306f\u306a\u3044\u3002\u3080\u3057\u308d\u3001\u9867\u5ba2\u3068\u306e\u8ddd\u96e2\u304c\u8fd1\u3044\u526f\u696d\u30fb\u500b\u4eba\u30d3\u30b8\u30cd\u30b9\u3060\u304b\u3089\u3053\u305d\u3001\u30b9\u30d4\u30fc\u30c7\u30a3\u30fc\u306b\u5b9f\u8df5\u3057\u3066\u5dee\u5225\u5316\u3067\u304d\u308b\u3002\u5927\u624b\u306b\u306f\u3067\u304d\u306a\u3044\u300c\u4eba\u9593\u5473\u306e\u3042\u308b\u4f53\u9a13\u8a2d\u8a08\u300d\u304c\u6700\u5f37\u306e\u6b66\u5668\u306b\u306a\u308b\u3002<\/p>\n

\u25b7 \u4eca\u65e5\u304b\u3089\u4f7f\u3048\u308b\u5b9f\u88c5\u4f8b<\/span><\/p>\n